Your order will be shipped within 2 business days from Colorado USA. Due to extreme volumes, UPS & USPS are experiencing long delays, and packages are taking longer to reach their destinations than usually expected.
You will be responsible for all taxes/duties/fees. These charges are not incurred until your order total
exceeds the FREE value allowed by your country (not including shipping). Each country is different.
Please consult the chart below for examples:
•Ordering enough product to ensure your savings more than cover the taxes/duties/fees, or
•Remove an item from your cart to bring the value below the maximum amount allowed for free.
PLEASE NOTE: THESE TAXES/DUTIES/FEES ARE NOT CHARGED OR COLLECTED BY PONY-O
Applying The Pony-O: Fine Hair
Frequently Asked Questions About Using The Pony-O With Fine / Thin Hair
Q: The Pony-O seems too heavy. Is my hair too fine?
A: Fine haired customers are our best customers! Shannon, our marketing manager has super fine hair. Pony-O is designed to hold super tight in the finest hair, and because it holds tight and it feels light and comfortable. When your hair is being held it feels light. The more you bend the ends in the better it holds.
Q: How do you stop it from sliding?
A: Make sure to bend the ends separately, The sharper the bends the tighter the hold!
Remember you used your hair tie a million times and the PONY-O is going to feel a bit strange at first, don't worry you will get it!
Q: My Hair is flat on top how do I make it look fuller?
A: Place one hand on the PONY-O to hold it in place, and use the other hand to lift the the area that you need height on, it is best not to lift the under hair or the support hair just the top layer (about the top quarter inch).
Q: Is the PONY-O good for working out?
A: Yes, the more you bend the ends under the better it holds! Pony-O is also waterproof and great for swimming.
Q: My Ponytail feels loose like its not tight to my head what can I do?
A: When you are applying the PONY-O make sure to hold it close to your head as you shape it. A quick way to tighten it is to flatten the PONY-O and with one hand pull up on your ponytail, and push the PONY-O closer to your head with the other hand, let go of your ponytail and use both hands to flatten the PONY-O and reshape it holding it closer to your head.
Remember the Pony-O is designed to feel comfortable you really are not supposed to feel it in like you do an elastic hair tie, that's the whole idea
It will be weird at first but you will get used to the comfort!
To test it to see if it's secure grab the Pony-O and give it a tug. If it slides shape it as described above.
We hope this helped! If you have a question that you need answered, please e-mail us at SUPPORT@PONYO.COM and we'll be sure to get right back to you!