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FAQs

Q: Do I pay incoming duties & taxes on Pony-O Products?

A: All incoming taxes and import duties are the responsibility of the customer. Pony-O Hair Accessories IS NOT liable or responsible for the customs charges and taxes levied by your country.

Please note: UK and other international buyers are responsible for any customs duties, GST, or VAT fees which may arise. Customs duties and VAT fees are a tax imposed by the destination country upon the buyer and are separate from shipping costs. They cannot be predicted, altered or payed by the seller. We are unable to mark packages as "gift" as this is a federal crime in the United States. Please review your country's tax policies before ordering.

For more information about the duties and taxes in your country, please contact your local customs office. 

Q: How long will it take to receive my order?

A: Orders for in-stock merchandise placed on weekdays before 1pm MST are usually processed within one business day from receipt of order. Non-guaranteed basic shipping ($7.95) takes 7-10 business days.  We offer UPS Expedited shipping for quicker guaranteed ship times.  Pony-O cannot guarantee any specific processing times, as times may vary in the event of a natural disaster, inclement weather or peak periods.

 Please note: We are the patent holder and sole distributor of Pony-O, Bun Barz, and Bling Ringz. On occasion, certain colors may be backordered due to popular demand. We work diligently with our manufacturers to get product made and shipped, but the process is longer since our product is so unique. We appreciate your patience!

Q: What happens if my order is undelivered or refused?

A: To avoid an undelivered or returned package, please ensure that the address you've provided is correct. Pony-O is not responsible for lost or stolen packages. 

If your tracking number shows delivery, here are some tips:

  • Contact your local post office to ask for carrier assistance where the package may have been left.
  • As family, neighbors or property managers if the package was left with them.
  • Check porches, gates and doorways.

Q: What is your return policy?

A: All International sales are final, due to the cost of return shipping, which we do not provide.

Q: What are your office hours?

Monday through Friday from 9-5 MST.

Q: How do I cancel an order?

A: To cancel, please contact us at 303-838-6976, within 30 minutes of placing your order (M-F, 9-5 MST). We will be happy to assist you! Once you receive an order confirmation email, it means your order is already being processed and cannot be changed or cancelled by you or our Customer Care team.

Q: Is it safe to use my credit card on your site?

A: Yes! Safe shopping is a must at Pony-O! When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business.

Q: Do you offer free shipping?

A: Yes! We offer free shipping on International orders over $59. Your order total must total $59 AFTER any promo code is used. PLEASE NOTE: Free Shipping is not offered in conjunction with sales.

Q: Why isn't my promotion code working?

A: If you're experiencing difficulties with your promo code, be sure to read the code's requirements carefully for valid offer period and restrictions. Please note that promo codes cannot be combined with other promotions. Only one promo code may be used per order, per person.

Q: Can I buy Pony-O Hair Accessories in stores or on Amazon?

A: You can shop online here! Our awesome and unique accessories are only available on our website. Any other store or website selling Pony-O is most likely a scam. Please be aware!

Q: How can I receive samples?

A: Unfortunately, we do not provide samples. 

Q:  May I dropship or resell Pony O products?

A: Products sold by Riot Accessories Ltd. (Pony-O) MAY NOT be resold online without written permission by Riot Accessories Ltd. At this point, we do not have Bulk or Wholesale options.