shipping and returns policy
Pony-O gladly offers a 30-day, no hassle money back guarantee for US Customers. We do not, however, provide a return shipping label.
International sales are final.
If you wish to return a product, please return within 30 days from the ship date for a refund on the purchase price, minus shipping and handling. Refunds will be credited to the original credit card, or to PayPal. Items should be returned in original packaging including pamphlets and the Pony-O cotton bag. Items that are returned defaced or damaged are not eligible for a refund.
- Print your “Order Confirmation” email and place it inside the package to be returned. Pack and seal your return merchandise securely. We recommend shipping your return with a service that provides tracking as we are not responsible for any packages lost in transit.
- Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Refunds from your bank or PayPal may take up to 7 days to process once it has been initiated on our end.