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ORDERS ARE SHIPPED WITHIN 2 BUSINESS DAYS FROM COLORADO USA VIA DHL. DUE TO EXTREME VOLUMES AND COVID-19, DHL MAY EXPERIENCE DELAYED DELIVERIES AROUND THE WORLD.

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Shipping Information

The majority of orders for in-stock items are shipped directly from our warehouse within 1 to 2 business days of receipt, by First Class Mail via the US Postal Service. You may choose expedited shipping, such as Priority or Express Mail, for faster and guaranteed shipping times.

Your product should arrive within 3 to 7 business days from date of order (US orders only). Please note: this is only an estimated window and Pony-O has no control over a parcel once it leaves our warehouse in Colorado. Shipping times are varying and may be delayed longer due to COVID-19.

Returns

We offer a 30-day money back guarantee. Please contact us at 303-838-6976 or support@ponyo.com to start the return process. We do not, however, provide a return shipping label.

  • Please note: this is not a fee charged or collected by Pony-O, but by your local postal service.